Return Policy: Return or exchange unworn
merchandise in its original condition within 10 days of its receipt
for a full refund of the cost of the merchandise. Please e-mail your
request to return the item and get a return number to write on the package
slip. Shipping and handling charges are not refundable unless the return/exchange
is the result of our error. Expect a refund within 7 days after we have
received your return in the same form of payment that was used for the
purchase. For exchanges due to the wrong size or color ordered an additional
shipping charge will be added to the credit card used in the original
Measuring your head: You need to hold the measuring
tape across your forehead and circle it around the circumference of
your head. Be sure to stick your pinky finger under the tape to account
for comfort room.
From the very beginning of iLids we have donated one hat to the American Cancer Society for every 20 hats sold. Cancer survivors look and feel beautiful in their trendy iLids and consumers will feel the pride of donating to a worthy cause.
Other Charities: Vermont's Children's Hospital
|Delivery: Most orders will
be shipped within 1 business day from the date the payment cleared.
Most custom orders will be shipped out within 2 weeks of the date the payment was processed.
Rushed orders are usually available for an additional charge. Larger or specialty orders may take longer.
You will be notified by email when your hat is ready for delivery.
Your order will be sent via Priority Mail (2-3 days) or UPS depending on the size.Shipping is TBD on wholesale orders.
The rates are as follows:
If your total is
Unlimited items shipped to U.S.
U.S. orders over $100
FREE SHIPPING (coupon FREE)
Canada, Australia, UK
iLids Customer Referrals
Thanks, nice doing business with ya. The hat is great! - Nurazman
Hey, thanks a lot for your hard work, it fits perfectly. - AJ
I received the hat yesterday, it rocks - Thanks!! - Nate
I just got it and it is most excellent! Thank you so so much! Good vibes to ya! - tOdd
Hey Lisa, The bandana looks great. Thanks for making it. -
My hat is still very much part of my life - everywhere i go the hat goes !!
I still get people commenting on it all the time, enquiring where i got it from and how beautiful it is -
it has become something of a trademark of me !!! - Sarah
i Lids, I just wanted to thank you for doing a great job with my trucker hat.
I DJ here in Minneapolis at different clubs each weekend and the "trucker hat"
is something I'm starting to incorporate as sort of a uniform with me when I DJ.
I just placed another order for a couple more trucker hats and I know you'll do a great job!
If you have any questions on how I want the hat to look just send me an email.
My friends now want Trucker hats of their own. Thanks again for
helping out with my "DJ look"! New loyal customer, Eric
My name is Jen and I'm 18. I've always loved hats and everyone thought I was crazy.
Now they’re as big as ever. I have you guys to thank!
I was watching T.V. the other day and saw you guys on The Other Half.
I LOVED YOUR HATS, so I went to your web-site. It's tight!
I have all my friends wearing hats now, even the guys!
Please let me know of anything new coming out. I want to be the first to buy!!!
If you have any questions let me know.- Love, Jen
I just wanted to let you know that I received the hats and I LOVE THEM!!!
Thank you very much!!- Sincerely, Starr
I wanted to tell u that i love it and will definitely be purchasing more from you in the near future.- thanks David
I have received the leopard cap, and that's really cool!!! Thank you very much and see you !! David
I am extremely pleased with how you made my hat.. It came out great..
Worth every penny... you did excellent work.. I would recommend you to anyone I know... thanks.. - Tracy.. Revere, MA.
It was received very well, thank you for such a great job. I will recommend iLids to everyone I know. - Cliff
My fiancé gave me the hat last night. It's absolutely beautiful! Thank you for your all your work! - Alana
Everywhere I go the hat goes !! I still get people commenting on it all the time,
inquiring where I got it from and how beautiful it is. - Sarah
Thank you soooo much for the amazing hats! We are going to be the hit of the evening!
We really appreciate your fast and excellent service.
We will definitely keep your store in mind for all our hat needs. Thank you again! - Jennifer
Thanks for sending the hat ...how appropriate for these times. - rosiemagazine.com
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links:
We do not include or offer third party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
• By emailing us
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Terms and Conditions
|In using this website you are deemed to have read and agreed to the
following terms and conditions:The following terminology applies to these
Terms and Conditions, Privacy Statement and Disclaimer Notice and any
or all Agreements: "Client", “You” and “Your”
refers to you, the person accessing this website and accepting the Company’s
terms and conditions. "The Company", “Ourselves”,
“We” and "Us", refers to our Company. “Party”,
“Parties”, or “Us”, refers to both the Client
and ourselves, or either the Client or ourselves. All terms refer to the
offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner,
whether by formal meetings of a fixed duration, or any other means, for
the express purpose of meeting the Client’s needs in respect of
provision of the Company’s stated services/products, in accordance
with and subject to, prevailing English Law. Any use of the above terminology
or other words in the singular, plural, capitalisation and/or he/she or
they, are taken as interchangeable and therefore as referring to same.Privacy
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsibleConfidentiality
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.Disclaimer
Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected. Payment
Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. [Amend as appropriate]
Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
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